Terms & Conditions
Please read our T&C’s carefully before purchasing, by purchasing with Little Silver Star you’re agreeing to these terms and conditions. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website. These terms and conditions abide by The Consumer Contract Regulations. You’re welcome to print or store these terms for your own records.
Little Silver Star own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited. You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else. While we will use reasonable endeavours to verify the accuracy of any information we place on Little Silver Star website, we make no warranties, whether express or implied in relation to its accuracy.
Wherever the term “Working Days or Hours” is featured, this excludes bank holidays, weekends, and public holidays such as Christmas. Any holiday times will be clearly displayed on the homepage. When you place an order with Little Silver Star you will be sent an order confirmation detailing your order, this is giving you ample opportunity to correct any possible errors. Should you have any complaints, please send them to the contact information detailed at the bottom of this document. These terms and conditions apply to all transactions on this site. They do not affect your statutory rights.
Prices are subject to change but are correct at time of posting. Any glitches, errors or typos are not required to be honoured. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether. Any special offers will have a clear displayed end date.
Little Silver Star main payment method is PayPal – You do not need a PayPal account to purchase with us. You can also pay via Stripe, a card processing merchant.
Any contract for purchases made through the website will be with Little Silver Star. Little Silver Star must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.
Once payment has been received Little Silver Star will confirm that your order has been received by sending an email to you at the email address you provide. The shipment email will include your name, the order number, and the total price. Little Silver Star acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.
All items are handmade and have a turnaround time of 14-21 days to allow your item to be made with care and love. If you require your order for a specific date, please contact us to prior to purchasing to ensure we can accommodate you.
Little Silver Star posts via Royal Mail.
All orders under £30 are posted free via Royal Mail 1st Class
All orders over £30 are posted free via Royal Mail 1st Class Signed For
Customers are welcome to upgrade to Royal Mail Special Delivery for £6.45 – this is a guaranteed next day service and is recommended if customers require their order for a specific date
Should your order not arrive, please contact Little Silver Star, a full refund or a replacement will be offered once 15 days following dispatch has passed.
Returns & Cancellations
We ensure all items that are posted to our customers are of the highest standard but if there is ever a need to return an item we do accept returns for a full refund.
Under The Consumer Contract Regulations, your right to cancel begins from the moment you place your order, up to 14 working days after receiving your order. Your right to cancel is unconditional.
You can return an item for any reason such as faulty, not as described, not fit for purpose, you’ve changed your mind and more.
If you wish to return an item, please notify us in writing using the following model cancellation form (email is fine). We will then process your return.
Little Silver Star, Studio 10, Freestone Studios, Freestone Road, Bristol, BS2 0QN
I/We [*] herby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/ for the supply of the following service [*],
Ordered on [*]/ received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
*Delete as appropriate
We would be grateful if you would return your items via recorded or tracked post, this is for your peace of mind, and ours. This is not a requirement of law, this is a courtesy request.
Items marked as being reduced for having a defect, damage or any other reason will be exempt from the returns policy.
Return postage will be paid by the customer if the order is no longer wanted. If the reason for the return is our responsibility return postage will be paid by Little Silver Star.
Returning Custom Items
Custom made items are exempt from The Consumer Contract Regulations – the only exception being is if they’re faulty, not as described, not fit for purpose or any other fault of Little Silver Star; in this case, please refer to the returns section of this document.
Little Silver Star
Studio 10 Freestone Studios